Careers at GCT

Outside Sales, Showroom Consultants, Customer Service, Warehouse, and More!

Genesee Ceramic Tile is growing!

We love our family of employees! As a growing company, we often have openings in outside sales, at our showrooms, in customer service, and in our warehouses. If you are motivated and looking for a great company to work with, we would love to meet you!

Outside Sales

Metro Detroit Dealer – Outside Sales Representative (posted 5/29/19)

The outside sales representative will call on existing and new clientele. 

Key Responsibilities:

  • Develop and maintain client and prospective client relationships to ensure market growth and the promotion of all products.
  • Develop and implement sales strategies and techniques to appropriate customers.
  • Conduct presentations to customers.
  • Develop and maintain good customer relations through personal visits, phone calls, and email.
  • Attend sales training meetings.
  • Actively seek to improve product knowledge by interacting with internal and external industry experts.
  • Conduct market area analysis of top industry accounts.
  • File all required reports in a timely manner.
  • Respond to and resolve customer problems and complaints in a professional and timely manner.
  • Perform other duties as required.

 

Education and Knowledge:

  • Requires High School Diploma or GED.
  • Some college highly preferred.
  • Computer skills and knowledge of Microsoft Word, Microsoft Excel, Google Docs, & CRM.

 

Experience:

  • Minimum 2 years of outside business-to-business sales with a proven track record of success
  • Proven ability to work in an unstructured, unsupervised environment is required.

 

Skills:

  • Self-motivated with ability to multi-task.
  • Team Player
  • Ability to maintain composure in difficult or stressful situations.
  • Excellent verbal and written communication skills.
  • Strong character and unquestionable integrity.
  • Must show good intuition with time management and organizational skills.
  • Ability to effectively make presentations, lead discussions, and negotiate.
  • Fearless approach in pursuing new business.

 

Travel:

  • Ability to travel regionally 75% of the time.
  • Occasional overnight
  • Valid Michigan drivers license required.
  • Clean driving record required.
  • Reliable transportation required.

 

Compensation & Benefits:

  • Base salary plus commission
  • Health & Dental
  • 401K with company match
  • Paid Time Off

Showroom Consultant

No current jobs posted.

 

Customer Service

Job Summary:

A customer service representative with Genesee Ceramic Tile must be able to work with customers in a variety of mediums including over the phone, in person and through email. You will be working with retail customers as well as builders, designers and tile contractors and companies to place orders, check prices and check stock as well as reserve and ship products. The position will also require you to review selections and order with customers, handle payments, and other responsibilities.

 

Responsibilities include but are not limited to:

  • Handling cash, credit and check payments for customers order
  • Processing orders for retail customers, tile contractors and companies
  • Recording shipped status of orders processed through customer service
  • Working with the warehouse to maintain order control
  • Processing stock returns, stock shipments as well as special orders for customers
  • Checking stock and relaying information to the showroom and customers
  • Call customers to update them on any new information regarding special orders and back orders
  • Using Gmail and the fax line to receive and process orders and relaying acknowledgments back to customers
  • Gain knowledge about the products that we sell as well as their application in the field
  • Making sure that customers are using the correct products as well as informing them of the products that we have that could benefit their project
  • Working with contractors to give them appropriate selection sheets for their customers
  • Maintaining privacy in relation to customer account pricing and discounts

 

Tools:

  • Gmail
  • Google Drive
  • Dancik (Order processing system)

 

Knowledge:

  • Customer service experience: 1-3 years + recommended
  • Mathematics skills to calculate item totals, square footage etc

 

Skills:

  • Attention to detail – mistakes can be costly to us and our customers
  • Dependability – Job requires being reliable, responsible and dependable
  • Analytical thinking – Job requires logic and analyzing information to best help our customers
  • Stress Tolerance – Job requires accepting criticism and dealing calmly and effectively with high stress situations

FARMINGTON HILLS (5/29/19) – opening available

40 hours per week including 9:00 to 1:00 on Saturdays.  

Competitive wages, 401k and health benefits available.  

Warehouse

Job Summary:

A Warehouse worker with Genesee Ceramic Tile must be able to work with customers by loading and unloading material, receiving stock shipments as well as drop shipments and UPS. You will be working to maintain order in the warehouse, checking and correcting stock counts as well as customer orders and returns.

Responsibilities include but are not limited to:

  • Reading material picking tickets
  • Gathering all correct material and quantity for customers orders
  • Maintaining correct dye-lots on orders loaded
  • Communicating with Customer Service if dye-lot or stock needs to be corrected
  • Loading customers/contractors vehicles with material as presented on picking tickets
  • Receiving and checking in transfers from out other locations
  • Receiving and checking in stock shipments from different suppliers
  • Packaging and sending out UPS shipments daily
  • Completing cover sheets with correct order numbers and quantities
  • Working with the Sample Department to maintain transfers of samples to our other locations

 

Tools:

  • Gmail
  • Google Drive
  • Dancik (Order processing system)

Knowledge:

  • Warehouse/Hi-lo experience: 1-3 years + recommended
  • Mathematics skills to calculate item totals, square footage etc.

 

Skills:

  • Attention to detail – mistakes can be costly to us and our customers
  • Dependability – Job requires being reliable, responsible and dependable
  • Analytical thinking – Job requires logic and analyzing information to best help our customers
  • Stress Tolerance – Job requires accepting criticism and dealing calmly and effectively with high stress situations

Burton, MI (5/29/19) – opening available

40 hours per week including 9:00 to 1:00 on Saturdays.  

Able to lift 100lbs & have own transportation.  Pull & stage orders for customer pick-up and store to store transfer.  Load & unload inbound and outbound trucks using sit-down and stand-up hi-lo (will train if necessary).  Count inventory and keep warehouse clean and organized. Work with customers/contractors at service counter. Competitive wages, 401k and health benefits available.  

FARMINGTON HILLS (5/29/19) – opening available

40 hours per week including 9:00 to 1:00 on Saturdays.  

Able to lift 100lbs & have own transportation.  Pull & stage orders for customer pick-up and store to store transfer.  Load & unload inbound and outbound trucks using sit-down and stand-up hi-lo (will train if necessary).  Count inventory and keep warehouse clean and organized. Work with customers/contractors at service counter. Competitive wages, 401k and health benefits available.  

 

 

Start the application process with Genesee Tile!

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