FAQs

Our Genesee Tile showrooms welcome designers, architects, dealers, homeowners, builders, and contractors, providing access to browse a wide selection of porcelain tile, ceramic tile, natural stone, and installation materials for both residential and commercial projects.

• Porcelain
• Porcelain Countertops
• Porcelain Panels
• Mosaics
• Ceramic
• Glass
• Natural Stone
• Quarry
• Metal Profiles
• Installation Materials
• wedi Corporation
• Laticrete International
• Installation Tools
• VanHearron Cleaning and Sealant Products
• Laticrete StoneTech cleaning and sealant products

When planning and designing any tile project, it is helpful to bring:

Inspiration Photos
Countertop Sample
Cabinet Sample
Carpet Sample
Paint Chip

Ceramic tile is a family of materials made primarily from natural minerals such as clay, feldspar, sand, and other raw materials that are shaped and fired at high temperatures.

Ceramic tile can include categories like: 
Porcelain tile (rated for both floors and walls)
Ceramic tile (rated for both floors and wall)
Ceramic tile (wall rated only)
Mosaic tile
Quarry tile

*All porcelain tile is ceramic tile, but not all ceramic tile is porcelain tile.

Water absorption helps classify ceramic tile and influences where it can be used.

In general, lower absorption tile is denser and may provide improved stain resistance, freeze/thaw performance, and durability in demanding applications.

Absorption Classifications:
Classification
Water Absorption
Non-vitreous
Greater than 7%
Semi-vitreous
More than 3% to 7%
Vitreous
More than 0.5% to 3%
Impervious
0.5% or less

*Porcelain tile is classified as an impervious ceramic tile with water absorption of 0.5% or less when tested in accordance with ASTM standards.

Our team of consultants can help you navigate which type is most suitable for your project needs.

Returnable products must meet the following criteria:

• Product must be returned within 30 days of purchase with receipt.
• Full, unopened, and undamaged cartons of current stocked dye-lot.
• A 15% restocking fee will be applied.

Non-Returnable Products:

• Special-order products.
• Discounted or special sale products.
• Quarry Tile.
• Grouts, thin sets, or out of date related products.
• Sheet-mounted tile
• Slate, Marble, or Granite

All returned products must be inspected for approval.

We recommend that you review your tile selections with your tile contractor before installation. All stone, ceramic tile, and porcelain tile contain shade variation and may not be the same as the sample used for the selection. Changes made after initial selection should be confirmed with the builder and or tile contractor. Shade and texture of tiles shown and selected may vary significantly from the actual production run. Prior to installation, your tile should be inspected and approved, as installation constitutes acceptance of materials. No claims will be considered after the product is installed. Under no circumstance will Genesee Tile be responsible for costs exceeding the cost of material to our customer.