Outside Sales

West Michigan Outside Sales Representative (5/1/23) – Opening Available

Genesee Ceramic Tile Distributors is seeking an outside sales representative for the West Michigan area. Genesee Ceramic Tile Distributors is a privately held family-owned company founded in 1973.

The outside sales representative will call on existing and new clientele. 

Key Responsibilities:

• Develop and maintain client and prospective client relationships to ensure market growth and the promotion of all products.
• Develop and implement sales strategies and techniques to appropriate customers.
• Conduct presentations to customers.
• Develop and maintain good customer relations through personal visits, phone calls, and email.
• Attend sales training meetings.
• Actively seek to improve product knowledge by interacting with internal and external industry experts.
• Conduct market area analysis of top industry accounts.
• File all required reports in a timely manner.
• Respond to and resolve customer problems and complaints in a professional and timely manner.
• Perform other duties as required.

Education and Knowledge:

• Requires High School Diploma or GED.
• Some college highly preferred.
• Computer skills and knowledge of Microsoft Word, Microsoft Excel, Google Docs, & CRM.

Experience:

• Minimum 2 years of outside business-to-business sales with a proven track record of success
• Proven ability to work in an unstructured, unsupervised environment is required.

Skills:

• Self-motivated with ability to multi-task.
• Team Player
• Ability to maintain composure in difficult or stressful situations.
• Excellent verbal and written communication skills.
• Strong character and unquestionable integrity.
• Must show good intuition with time management and organizational skills.
• Ability to effectively make presentations, lead discussions, and negotiate.
• Fearless approach in pursuing new business.

Travel:

• Ability to travel regionally 75% of the time.
• Occasional overnight
• Valid Michigan driver’s license required.
• Clean driving record required.
• Reliable transportation required.

Compensation & Benefits:

• Base salary plus commission
• Health & Dental
• 401K with company match
• Paid Time Off

Customer Service

GRAND RAPIDS (5/1/23) – opening available

Job Summary:

A customer service representative with Genesee Ceramic Tile must be able to work with customers in a variety of mediums including over the phone, in person and through email. You will be working with retail customers as well as builders, designers and tile contractors and companies to place orders, check prices and check stock as well as reserve and ship products. The position will also require you to review selections and order with customers, handle payments, and other responsibilities.

Responsibilities include but are not limited to:

• Handling cash, credit and check payments for customers order
• Processing orders for retail customers, tile contractors and companies
• Recording shipped status of orders processed through customer service
• Working with the warehouse to maintain order control
• Processing stock returns, stock shipments as well as special orders for customers
• Checking stock and relaying information to the showroom and customers
• Call customers to update them on any new information regarding special orders and back orders
• Using Gmail and the fax line to receive and process orders and relaying acknowledgments back to customers
• Gain knowledge about the products that we sell as well as their application in the field
• Making sure that customers are using the correct products as well as informing them of the products that we have that could benefit their project
• Working with contractors to give them appropriate selection sheets for their customers
• Maintaining privacy in relation to customer account pricing and discounts

Tools:

• Gmail
• Google Drive
• Dancik (Order processing system)

Knowledge:

• Customer service experience: 1-3 years + recommended
• Mathematics skills to calculate item totals, square footage etc

Skills:

• Attention to detail – mistakes can be costly to us and our customers
• Dependability – Job requires being reliable, responsible and dependable
• Analytical thinking – Job requires logic and analyzing information to best help our customers
• Stress Tolerance – Job requires accepting criticism and dealing calmly and effectively with high stress situations

40 hours per week including 9:00 to 1:00 on Saturdays (Farmington Hills has Saturday hours).  

Competitive wages, 401k and health benefits available.